Return Policy

At Frishay by MimuGhal, customer satisfaction is our priority. This Refund & Return Policy outlines the terms under which items purchased from frishaybymimughal.com may be returned, exchanged, or refunded.

By placing an order with us, you agree to the terms below.

1. Eligibility for Returns

We accept returns within 10 (ten) days from the date of delivery.

To qualify for a return, items must:

  • Be unused, unworn, and unwashed

  • Have all original tags attached

  • Be returned in their original packaging

  • Be accompanied by valid proof of purchase (order confirmation or invoice)

Items that do not meet these conditions may not be approved for return.

2. Non-Returnable Items

The following items are not eligible for return or exchange unless they arrive damaged or defective:

  • Intimate apparel (e.g., undergarments)

  • Customized or personalized products

  • Sale or clearance items

  • Items damaged due to misuse, improper care, or normal wear and tear

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  • Notify us within 2 (two) days of delivery.

  • Provide clear photos of the issue along with your order number.

Upon verification, we will offer:

  • A replacement (subject to availability), or

  • A full refund to your original payment method.

4. Return Process

To initiate a return:

  1. Contact our Customer Support Team:

    • 📧 Email:

    • 📱 WhatsApp: 

    • 📞 Phone: 

  2. Provide:

    • Your order number

    • Product details

    • Reason for return

  3. Our team will provide return instructions.

Please do not send items back without prior approval.

5. Refunds

  • Refunds are processed within 10 business days after the returned item is received and inspected.

  • Refunds will be issued via the original payment method only.

  • For Cash on Delivery (COD) orders, refunds will be processed via:

    • Bank transfer, or

    • Store credit (as agreed with the customer).

6. Return Shipping Costs

  • Customers are responsible for return shipping costs.

  • If the return is due to our error (wrong item or defective product), we will cover the return shipping charges.

7. Exchanges

  • Exchanges are subject to product availability.

  • If the requested item is unavailable, you may choose:

    • A refund, or

    • Store credit.

8. Order Cancellations

Orders may be canceled within 24 hours of placement.

After this period, cancellations may not be possible if the order has already been processed or dispatched.

9. Contact Us

For any return, exchange, or cancellation requests, please contact:

Frishay by MimuGhal – Customer Support
📧 Email: frishaybymimughal@gmail.com
📱 WhatsApp: 03275506666
📞 Phone: 03275506666
🌐 Website: frishaybymimughal.com